Job Description

Job Description To provide customers speedy, accurate and efficient processing of their financial transactions and ensure a memorable customer experience and contribute to the brand of FNBDemonstrate cost consciousness and awareness of personal contribution to costs and productivity IIdentify and escalates potential risks that may lead to increased costsPrevent wastage and identify process improvements to contain and reduce costsAdhere to Organisational values and service standards and interact with and communicate with customers accordinglyEnsure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines and Service Level AgreementsMeet set turnaround times while ensuring own availability, reliability and accuracyPropose improvements on internal processes that impacts service levels and customer satisfaction within area of accountabilityEnsure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer serviceEstablish relationships with relevant individuals and departments to deliver on work expectationsAdhere to relevant service level agreements to build trust in the relationshipExecute own work in accordance with the organisational values and code of ethicsComply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution