Job Description
Job Description To provide customers speedy, accurate and efficient processing of their financial transactions and ensure a memorable customer experience and contribute to the brand of FNBDemonstrate cost consciousness and awareness of personal contribution to costs and productivity IIdentify and escalates potential risks that may lead to increased costsPrevent wastage and identify process improvements to contain and reduce costsAdhere to Organisational values and service standards and interact with and communicate with customers accordinglyEnsure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines and Service Level Agreements
Responsibilities + Skills
Education
Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards
Experience
