Job Description

Job Description To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value adding solutions within a dynamic environment, whilst adhering to policy and process.Execute own work in accordance with the organisational values and code of ethics.Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.Work with enhanced processes and procedures to maintain operational efficiencies.Deliver work in an accurate manner to ensure consistent results.Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and qualityAdhere to quality standards, turnaround times and Company policies and procedures.Complete relevant administration, reporting and updating of information accurately and on time.Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.