Job Description
Santam has a career opportunity for a Business Analyst in our Business Process Optimisation (BPO) team who will be based in Cape Town. The BPO team provides Customer Interaction Solutions (Microsoft Dynamics 365), Process Improvement (Lean Six Sigma and Simulation), and Process Automation (UiPath and AI) solutions to business units within Santam. The successful candidate will predominately perform his/her tasks within the Dynamic365 environment but may be required to assist in other areas as well. This role is based in Bellville, Cape Town.
Responsibilities + Skills
Knowledge of Contact Centre operations is advantageousKnowledge of Microsoft Dynamics 365 platform is advantageous
Education
Experience
Experience with working in an agile environment e.g., scrum at scale, managing product backlogs and writing user stories is essential