Business Analyst

Job Description

Santam has a career opportunity for a Business Analyst in our Business Process Optimisation (BPO) team who will be based in Cape Town. The BPO team provides Customer Interaction Solutions (Microsoft Dynamics 365), Process Improvement (Lean Six Sigma and Simulation), and Process Automation (UiPath and AI) solutions to business units within Santam. The successful candidate will predominately perform his/her tasks within the Dynamic365 environment but may be required to assist in other areas as well. This role is based in Bellville, Cape Town. 

Responsibilities + Skills

Knowledge of Contact Centre operations is advantageousKnowledge of Microsoft Dynamics 365 platform is advantageous

Education

Experience

Experience with working in an agile environment e.g., scrum at scale, managing product backlogs and writing user stories is essential

Job Summary

  • Published on: Monday, 17th February 2025
  • Designation: Business Analyst
  • industry: Miscellaneous
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: Johannesburg
  • Salary: 0
  • Gender:
  • Application Deadline: Monday, 17th February 2025
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About the Company

  • Company Name: Sanlam.
  • Address: PO Box 1. Sanlamhof 7532. Street address. Sanlam Head Office, 2 Strand Road
  • Website: www.sanlam.co.za
  • Company Profile:
  • Charlize Theron may have run away to Hollywood, but the Sanlam Group keeps its star power at home in South Africa. Targeting middle-market and affluent clients, the company provides insurance and wealth management services. Major segments are life insurance (including annuities and other investment products) and short-term insurance (property and casualty coverage sold through majority-owned Santam). The company has been expanding its investment business through segments including Sanlam Investment Management, its Octane hedge fund of funds, and its SIM Emerging Markets, which focuses on African economies.

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