Job Description
Job Description To action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met.Act responsibly with work related resources to contribute to cost containment.Address customer needs in order to meet or exceed customer expectations.Build and maintain stakeholder relationships.Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service.Innovate to improve customer experience by continuously looking for better and more efficient ways of doing things.Be flexible and adapt to changing circumstances.Deliver exceptional service adhering to relevant SLA agreements and offering appropriate solutions.
Responsibilities + Skills
Respond to customer queries logged via phone, email and live chat to ensure full resolution of the query.
Education
Deliver exceptional service adhering to relevant SLA agreements and offering appropriate solutions.
Experience
