Job Description
Job Description To action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer needs and business objectives are metHello Future Call Centre Agents Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change
Responsibilities + Skills
Education
Have at least 1-3 years' experience in a long-term insurance call center environmentHas a matric certificate or an equivalent qualification/certificate
Experience
Has experience in Long term insurance customer serviceExperience in assisting clients via email or telephone whereby the customer will give you a clear instruction on what and how they need to amend their current policy
