Job Description
Overall responsible for building, maintaining and managing professional relationships with the MBR’s, in line with Santam’s objectives, in the designated area. Provide technical support and deliver a high quality service in the claims value chain (Broker, Client, Motor Body Repairer, Motor desktop Assessor and Claims Service Consultant) regarding the motor vehicle repair process and delivering superior client service.PRINCIPLE ACCOUNTABILITIESMonitor and control the following MBR's KPIs:Smart Repairs:Smart repair technologyRepair vs replaceNormalise Cost Ratio (NCR)Average Repair Cost (ARC)ARC plus Ancillary Cost (ACPC)Alternative Parts Utilisation:CAP, Used and Refurbished
Responsibilities + Skills
Education
Expert Abuntex user with in depth knowledge of Abuntex products such as Qapter connect, AudaTarget(NCR), AudaInvoice, Parts Procurement systems.Good business acumen and understanding of business principles (profit, loss, margin, efficiency etc.)
Experience
