Job Description
To ensure Nedbank can connect and reach clients where they live, meet, shop, work and travel; to ensure profitability and growth in the informal market.Job ResponsibilitiesNedbank Goals (EDUCATE and SOLVE):Educate clients on the convenience, security and functionality of self-service solutionsIncrease the uptake of Nedbank products and service.Educate clients on Transactions and servicing of their accounts.Educate clients on digital banking and increase digital activity.Facilitate with resolution of client banking related queries.Solve client banking needs by offering digital banking solutions.
Responsibilities + Skills
Client service principlesProblem solving skillsClient Relationship ManagementFinancial products and services, Nedbank and external providersRelevant Nedbank policies and procedures
Education
Demonstrate banking to the community as simple, convenient and progressive through trusted digital channels.Engage the community where they live, meet, shop, work and travel.
Experience