Job Description

Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market. Sanlam Life and Savings consists of the following business units Retail Mass, Corporate, Risk and Savings, Glacier and various business enabling functions. The Sanlam Life and Savings Office provides strategic direction, coordination and support to the four clusters, as well as performing governance oversight that includes assurance provided by second line of defense functions in SLS, to enable us to meet our business objectives.Job PurposeTo be responsible to oversee and actively lead a specific team’s total operational capabilities and output, to support the business and client service strategy. In this role you will function as a subject matter expert and act as a point of escalation. You will also advise and support in the analysis, development, and implementation of best practices across the servicing value chain.Key OutcomesThe following outcomes will be expected to be achieved by the Support Manager Operations GI:Implementing, evaluating, and ensuring that the team’s day-to-day output is in line with the servicing value proposition, and supports the overall business strategy.Ensuring that your team performs according to contracted performance areas to deliver the highest level of service to stakeholders.Ensuring daily control procedures are adhered to, and pro-actively identify and manage operational risks.Continuously evaluating and improving processes to ensure effectiveness, efficiency, and risk management.Mentoring and coaching of team members, including coaching in effective query management and resolution.