Job Description
The purpose of this role is to safeguard, develop and enhance customer loyalty and value by providing excellent customer services. Additionally, the role involves providing the customer with knowledgeable information by identifying and promoting significant products and services.ResponsibilitiesResponding to Inbound Customers and Colleaguescustomer support agents are responsible for helping each customer find the appropriate solution for their situation.Taking ownership of high-risk vulnerable customers by providing end to end management and a consistent point of contactQueries to identify, qualify and closeUnderstanding customer’s reasons for exploring cancellation, addressing these positively, identifying opportunities, and looking at various options available with the ultimate aim of retaining their businessStriving for First Call Resolution, on every contactWorking closely with service colleagues to raise service standards through escalating issues and opportunities to the most appropriate person, developing joint solutions and sharing best practice.
Responsibilities + Skills
Excellent verbal communication skillsAbility to deliver excellent customer service experienceAbility to prioritize tasksProven ability to listen actively and to hear important information
Education
An excellent communicator (written and oral)Self-MotivatedPassionate about learning
Experience
