Job Description
Full job descriptionWe are seeking an Events Reservationist to join our team at our Hotel situated in Sani Pass , KZNThe purpose of this position is to assist with the co-ordination, planning and execution of all aspects of functions within the hotel.Main duties include but not limited to:Project a positive impression on the telephoneAnswer all queries within 24 hours of receiving the enquiryCompile quotes for the guests.Build and maintain relationships with suppliers.Compile Function sheets and distribute to all relevant departments.Meet and greet Guests at their functions.Ensure the smooth execution of functions.Deal with all guest complaints.Provide feedback to the relevant parties after the function (positive and negative)Process invoices and payments.Upsell the property and its facilities in order to reach targetsMaintain the Health and Safety procedures of the HotelAny duties as given by Management
Responsibilities + Skills
Exceptional organisational skillsExceptional verbal and written skillsAbility to communicate at all levels
Education
Relevant diploma and/or 1-2 years experiencePC literateKnowledge of Optima is advantageousAccurate
Experience
