Job Description

Job Description To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requestsAchieve net profit growth for businessAchieve the delivery of exceptional customer experience against the Balanced Scorecard standardsManage the migration of accounts from transactional to Self ServiceManage the growth of active customer Account Base to increase client baseMaximise cross sell opportunities and strengthen client relationshipsTrack, control and influence sales activities with the specific aim to achieve previously determined sales targets.Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related informationComply with governance in terms of legislative and audit requirementsCheck all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.Track, control and influence sales and service activities with the specific aim to increase sales and service efficienciesCompliance with procedures and processes contained in the Golden Rules.Provide accurate and reliable sales and service statistics.Manage own development to increase own competencies