Job Description
Fluency in English is required, and additional languages may be beneficial.A strong focus on providing exceptional customer service to guests is vital.This includes resolving guest issues, anticipating their needs, and ensuring their satisfaction.The ability to manage multiple tasks, prioritize effectively, and ensure that all front-of-house operations run smoothly is crucial.As an FOH Manager, they will be responsible for leading and motivating a team of employees.Strong leadership skills are necessary to ensure that staff perform their duties effectively.Familiarity with reservation and property management systems (PMS) is required.Training will be provided for specific systems used by the lodge.FOH Managers will be responsible for cost control.Basic accounting knowledge is beneficial.
Responsibilities + Skills
Education
A degree or diploma in hospitality management or a related field is an added benefit.
Experience
Previous experience in a similar role, preferably in a luxury lodge or hotel setting, is required.