Job Description

We are seeking an experienced and dynamic Front Office Manager to join our prestigious 5-star hotel in the heart of Cape Town's upmarket tourism location. As the Front Office Manager, you will be a key player in delivering exceptional guest experiences, overseeing the front desk operations, and ensuring seamless coordination between departments.*Responsibilities:*Supervise and lead the front office team to provide outstanding customer service.Manage check-in/check-out processes, reservations, and guest inquiries.Implement and maintain high standards of guest relations.Collaborate with other departments to ensure efficient hotel operations.Train, motivate, and evaluate front office staff to uphold service excellence.