Job Description

As the Front Office Manager, you will have the prestigious opportunity to oversee all facets of the front desk operations at our client's magnificent 4-star hotel in Umhlanga. You will lead a team of dedicated front office staff to ensure unparalleled standards of guest satisfaction, efficiency, and sophistication are consistently upheld. Key Responsibilities: Manage and supervise the daily operations of the front desk, including check-in/check-out procedures, reservations, guest services, and concierge services. Train, mentor, and inspire front office staff to deliver unparalleled customer service and adhere to the hotel's exquisite policies and procedures. Maintain meticulous records of room availability, rates, and guest information utilizing Opera Cloud or similar esteemed hotel management software. Address guest inquiries, requests, and concerns promptly and courteously, striving to resolve issues to the highest standards of guest satisfaction. Monitor and analyze front office performance metrics, such as occupancy rates, average daily rate (ADR), and revenue per available room (RevPAR), implementing strategic initiatives to optimize efficiency and profitability.