Job Description

Are you ready to grow your dream career!! Join our amazing team and help deliver unforgettable cuisines and create memorable experiences. We are recruiting for a fun, energetic, innovative and enthusiastic Guest Experience Expert with a positive attitude Reporting to the Front Office Manager, the successful incumbent is required to provide professional and excellent customer service by attending to all telephone calls timeously for both internal and external guest as well as to provide and maintain the quality and staKey ResponsibilitiesComplete all daily duties as set out in departmental duties and requirements.Operate telephone switchboard station in order to answer telephone calls.Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls.Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required.Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly.Log all guest requests or issues, contact appropriate individual or department and follow up with guest to ensure their request has been met to their satisfaction.Provide information to guests about room features, property amenities, and local areas of interest.ndards of the Westin Cape Town and in accordance with Marriott Policies and Procedures.