Job Description
Working in Guest Relations means your focus is to ensure that the needs and requests of the Guests are met, and that each Guest has a memorable stay. This position has the responsibility of dealing with Guests daily. The duties include Guest handling as well as performing administration tasks. You are required to obtain reservation information, and offer valuable information to Guests regarding accommodation, services, and activities, and will act as the Communications hub of the lodge, distributing information without delay to the relevant people and departments.
Responsibilities + Skills
Sound knowledge of MS Office suite and PANstrat.or hospitality operation systemsExperience with the highest level of customer service in a luxury environmentKnowledge on the operation in-room equipment and appliancesMatric/NQF Level 4
Education
Meet and greet guest, perform the guest arrival experience including all amenities, welcome and check-in.
Experience
