Job Description
We are looking for an individual who is highly competent in both the operational and strategic aspects of Direct insurance and Direct Sales. Someone who can work autonomously but will also be a key driver for the success of the wider team and functions.The position reports directly into the Head of Direct, Santam Client Solutions.PRINCIPLE ACCOUNTABILITIESTo ensure that the Executive approved sales targets are reached / exceeded.Define the strategic intent and direction of Santam Direct, and Referral Sales.To develop an effective sales strategy with accurate sales measurements (metrics) and timelines to ensure the achievement of all key performance objectives.Drive a market leading operational capability to maximise efficiencies and our growth. Both set and drive a high performance culture and move Santam Direct sales to market leader status.The role has overall accountability for our leads strategy, ensuring both that we have enough leads and that the leads we get are maximised for our potential to convert.
Responsibilities + Skills
Education
Conduct and/or make use of benchmark information affecting the Direct and Contact Centre environment.Ensure that all agents activities are in accordance with the guidelines of the Quality Assurance standards as set by the company.Ensure that the Sales contact center is efficient, productive and all sales opportunities are maximized.
Experience