Job Description
Responsibilities:Provide advanced technical support for iOS devicesPerform repairs and replacements of components, ensuring compliance with the company's quality standardsAssist customers in setting up, configuring, and troubleshooting their iOS devicesUtilize expertise to provide specialized guidance on iOS features, apps, and functionalitiesMentor and assist Technician Level 1 staff in handling challenging technical scenariosCollaborate with cross-functional teams to develop and implement solutions for recurring technical problemsDeliver exceptional customer service, addressing customer concerns with professionalism and empathy
Responsibilities + Skills
Proficiency in diagnosing and repairing hardware and software issues on iOS devicesStrong understanding of iOS features, settings, and applications
Education
IT-related qualification or equivalentMinimum of 3 years of experience as a technician in a technical support role
Experience
