Job Description

Full job descriptionJob Description To manage the relationship with current potential customers to balance return on investment Negotiates and executes service level agreementsManage the Service Level Management process and be accountable for running the client portfolio relationships of business units availing of Hogan Technology services·Management functions.Financial responsibility Software/hardware budgeting, negotiating, purchasing and acquisition·Project co-ordination.Matrix management.Resources management (software/hardware).Analyse trend reporting (Service Level Reports) and ensure deviations from "agreed" service levels are addressed and necessary feedback provided to clients.Ensure that regular Hogan Technology performance feedback to client takes place via Service Level Meetings.Play a prominent communication role in Problem and Change Management to avoid disruption of service to clients.