Job Description

Full job descriptionWho are we?Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology governance and risk orchestrator for technology across Sanlam.What will you do?Provide End User Support for End Point Devices(Remote and Face to Face Support) at the Sanlam Major Sites according to the agreed Client Service SLA. This will include the effective support of Incidents, Requests and Service Requests(SRS). Ensure maximum uptime and productivity for all users(Minimum downtime/impact for users as result of IT issues and requests within SGT’s control)What will make you successful in this role?Assist users with day to day IT issuesProviding End User Support to End UsersQuality Incident ResolutionRegular and timeous feedback to user on the progress of outstanding incidents, requests and SRS's(Verbally and including updating of the relevant Incident, Request or SRS on the Call Ticket System)