Job Description
Job DescriptionTo proactively manage and retain Business Banking clients within the relevant segment by driving inactive new-to-bank (NTB) activations, addressing service failures, and enhancing client engagement. The role focuses on strengthening client relationships, entrenching banking solutions, and reducing attrition through data-driven insights and targeted interventions.
Responsibilities + Skills
Education
5-7 years extensive experience in Business Banking, with a deep understanding of the financial needs and challenges faced by Subject Matter Experts and enterprise clientsProven client relationship management and retention strategy experienceSkilled in-service recovery and resolving client complaints effectivelyComfortable using data and insights to identify at-risk clients and drive engagement5-7 years experience in collaborating with cross-functional teams (e.g., Relationship Managers, Product, Operations etc.)Require Relationship Manager experience in the Growth segments
Experience
