Job Description

To manage and lead the sales and service teams to achieve growth in market share and profitability and provide input that supports the strategy and promote the Nedbank brand. Manage and measure continuous improvements and enhancements of service delivery by building Service Management competency within department and managing relationships with all stakeholders to support the achievement of the business strategy, objectives and values through the relevant processes and governance frameworksJob ResponsibilitiesDevelop and maintain a high performance sales culture by ensuring alignment of the sales strategy with team targets.Ensure effective risk management by monitoring compliance to policies and procedures and relevant regulatory frameworks and taking corrective action where necessary.Ensure optimisation of resources and work flow to increase productivity by ensuring effective resource and work allocation.Develop and maintain effective stakeholder relationships by ensuring that Nedbank values are followed in sales and service delivery.Ensure distinctive customer experience through driving the team to achieve consistent service delivery.Ensure client satisfaction by monitoring and analysing client experience results through the various tools and measurements and take required action.Ensure synergy between team networks through consistent and constant communication of expectations.