Job Description

The Operational Risk Manager will work closely with the Claims business to embed the risk management practices within Santam Claims Solutions in day-to-day activities. This role will be responsible for the identification, monitoring and mitigating of risks that arise within the claims environment and ensuring the integration of risk management frameworks, policies, tools, and techniques to enhance risk management and control. Additionally, the role will foster a strong culture of risk management through challenging discussions and communication.WHAT WILL MAKE YOU SUCCESSFUL IN THIS ROLE?Risk ManagementRisk Monitoring and Control Support: Support the Head: QKM in monitoring the risk profile of Santam Claims Solutions, ensuring that key risks are effectively managed, appropriate actions are taken, and that management has implemented adequate controls to mitigate these risks.Develop and Implement Risk Strategy: Create and execute a proactive, forward-looking risk strategy for Santam Claims Solutions, ensuring alignment with Santam’s overall business objectives and the broader risk framework.Evaluate Risk Exposure: Regularly assess risks within claims management, focusing on key areas such as fraud, compliance, operational, financial, and reputational risks to protect the business.Risk Assessment and Control Evaluation: Conduct regular, comprehensive risk assessments to evaluate the adequacy and effectiveness of current controls within claims processes.Design and Implement Mitigation Plans: Identify high-risk areas within claims operations and design targeted risk mitigation strategies and actionable plans to address them effectively.