Job Description
Full job descriptionOperations & Support Manager (Centurion) Media/Marketing/Sales ~ Supply Chain/LogisticsPretoria/Centurion - GautengENVIRONMENT:A highly strategic & solutions-driven Operations & Support Manager is sought to join the team of a dynamic provider of state-of-the-art Community Management solutions in Centurion. Your role will entail overseeing and managing the companys day-to-day operations and support of solutions. You will lead the client fulfilment function, which is responsible for new implementations, upgrades, specialised and strategic projects; conduct regular performance evaluations of installation teams while identifying and implementing strategies to enhance overall operational efficiency across all departments. Applicants must possess a Bachelor's Degree in Business Administration/Operations Management, or a related field (or equivalent experience) with at least 5+ years managing or leading a Technical team & operational experience in Access Control/Visitor Management space and 2 years Project Management. You will also need a solid understanding of IT installation processes and best practices & be proficient with Project Management software and the Microsoft Office Suite. DUTIES:Client Support and Implementation
Responsibilities + Skills
Track and report on technician performance metrics, including response times and resolution rates.
Education
Develop and maintain schedules for on-site technicians to optimize productivity and efficiency and ensure that client SLA objectives are met.
Experience
