Job Description

Job PurposeTo provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its business goals.Job ResponsibilitiesProvide technical support to POS Merchants and log call with technicians on issues requiring assistance i.e. for faulty devices or missing terminals so they can be recovered.Troubleshoot technical problems (i.e. non-dialup devices) and work with POS vendors on issues needing assistance.Coordinate equipment and maintain inventory.Receiving of Faulty terminals from merchant and arranging delivery of replacement or repaired unit.Meet and exceed internal and merchant client needs by timeously responding to queries and / or concerns and actioning the request within the Service Level Agreement (SLA)Ensure a good understanding or system functionality and processes by liaising with applicable staff.Capturing and maintaining POS database.Maintaining an optimal and transparent capacity model through ensuring optimal stock levels and ensuring suppliers are paid timeously