Job Description
Full job descriptionCAREER OPPORTUNITYWe are seeking a highly motivated and experienced Regional Claims Relationship Manager in the Motor North Region, based in Pretoria and forming part of the Santam Broker Solutions Team.WHAT WILL YOU DOThe successful candidate will be responsible for managing a team of Claims Relationship Managers, ensuring that they are managing and maintaining professional relationships and the performance of MBRs, in line with Santam’s objectives. Additionally, the Manager will be responsible to provide technical support to the team regarding all aspects of the motor vehicle repair process, end-to-end.WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLEManage and oversee the daily operations of the CRM team with focus on the end-to-end motor vehicle repair processManage and develop the performance of the CRM team, providing regular feedback, coaching and training to ensure staff are performing well within their targets
Responsibilities + Skills
Education
Average Repair Cost (ARCARC plus Ancillary Cost (ACPC)Alternative Parts UtilisationPaint, Labour and Parts RatioDifference in Quotation vs 1st Authorisation
Experience
At least 5 years experience in operation management in the motor vehicle repair and insurance industryExperience of managing a group of CRMs or similar professionals, with a particular focus on the automotive industryExperience in staff management, including performance management and staff development
