Job Description

To uncover, troubleshoot and solve client needs relating to bank systems, processes and technical constraints using digital and technical expertise in order to meet business goals with the intent to exceed client expectations.Job ResponsibilitiesClient Engagement:Exceed client expectations by offering the right service and the right solution.Build and maintain long-standing relationships with clients by using digital and technical expertise toresolve escalated client problems.Foster mutual trust and confidence through providing expert client service.Educate clients and potential clients on how to subscribe and service their account on the Nedbankself-service platforms.Understand client needs through connecting and delivering financial solutions with care.Use expertise and relevant insights to solve client needs relating to self-service, features and digital functionality.Business Operations:Prevent fraud, risks and losses by referring any occurrences outside of mandate or authentication procedure to relevant management.Ensures that technical issues relating to cash equipment and devices are resolved by logging calls with the IT help-desk.Assist Client Advisors and Client Support Specialists with complex queries and complaints.Manage the daily, weekly and monthly control activities.Manage and control branch cash within branch holding limits.Ensure the teller function, treasury and ATM's are in a balancing position.