Job Description
Responsibilities:Consulting:Designing, planning, and delivering high quality technical professional services to customersTechnical Support:Assisting clients with escalated technology and product queriesAccurate and timely processing of support cases using Eiffel Corp and/or partner support systemsAdhering to or exceeding SLAs for products and/or clients they supportTechnology:Actively maintaining and improving own technology and product expertiseProcess and resourcesActively maintaining and improving company internal processes and resource Report job
Responsibilities + Skills
Education
Experience leading client facing meetings and technical engagementsExperience working within an ITSM / ITIL governed environmentExperience with teaching and learning technologies; preference given to Moodle LMSExperience with web and application servers: IIS, Apache & TomcatExperience with operating systems: Windows Server & LinuxExperience with databases: MySQL, PostgreSQL, SQL Server, Oracle
Experience
Technical certifications for cloud technologies, AWS certified preferred3-5 years of experience in a similar technical application support or technical consulting role
