Job Description

Job PurposeTo execute the compliance function for Collections and Recoveries through monitoring; exception reporting and developing networks; providing advice to minimise regulatory; reputational and compliance risk and endeavour to avert potential litigation /penalties and ultimately increase shareholder value for the Bank.Job ResponsibilitiesContribute to achievement of Business Unit objectives and financial results by providing the appropriate information timeously to relevant operational areas and sharing knowledge and insight where required.Ensure delivery of quality service by setting quality assurance standards aligned to business strategy and in line with Best Practice, ensuring data integrity through spot checks and self-reviews and using the appropriate communication channels.Ensure to obtain stakeholders buy-in by understanding stakeholder expectations, providing regular feedback, recommending appropriate solutions and assisting in the implementation and monitoring of outcomes.Build and maintain relationships with internal and external stakeholders by identifying needs and operating within Service Level Agreements (SLAs) and deadlines.Build trusting working relationships by regular communication, giving constant feedback and supporting others.Co-ordinate internal & external stakeholders and present weekly and monthly reports to senior management and various stakeholders.Contribute to mitigation of risk by gathering and analysing data, identifying the risks, communicating and presenting findings, device, implement and monitor appropriate solutions.Review and enhance processes and systems by identifying and recommending areas of improvements and making submissions to the relevant parties.Monitor adherence to regulations, policies and procedures by gathering and analysing management information, identifying non-adherence, communicating and formulating appropriate solutions.Ensure compliance with collections and recoveries policies and sub-policies legal foreclosure procedures and mandates by analysing on losses per account.