Job Description

Provide support and maintain VOIP infrastructureMonitor voice servers (Cisco and Real Connect), SIP trunks and gateways for problems (Switchboard system, Cisco Call mangers, Cisco Transcoders, Cisco Session Boarder Controllers, and Cisco voice gateways)Create user profiles for Cisco phones; add Cisco phones and user profiles to the CUCM; assign users to relevant groups, create hunting groups, assist users with logins and configuration of forwarding options.Create user profiles for Real Connect soft phones; install and configure Real Connect soft phones, setup user extensions, allocate users to relevant groups/campaigns and create forwarding options.Install, support, and maintain Cisco VOIP infrastructure.Log calls, follow up and escalate any system related issues with the vendors for the Real Connect system and Cisco IP telephony system.Assist with integrations with external parties for automatic loading of leads and create different campaigns (SMS campaigns, TV ads etc.)Provide support to end-users for Cisco handsets and Real Connect soft phones.