Job Description

Full job descriptionAre you tech-savvy with a passion for training? We're seeking a dynamic Technical Trainer to work with our banking client. This is a remote position, and we're looking for individuals with excellent MTN or Vodacom connectivity in their area. We provide all the necessary tools, including a laptop, 3G, and headsets. Training will be provided over 2-4 weeks.Key Responsibilities:Contribute to Business Unit savings through effective management of cost, time, and quality.Ensure operational confidentiality by complying with relevant standards and policies.Respond to client queries, providing detailed feedback and updates to internal stakeholders.Improve and maintain client service by operating at optimal capacity.Establish and maintain client relations, troubleshooting computer-related conflicts.Install electronic banking profiles for clients and provide comprehensive training.Resolve client technical and training queries on electronic banking products within standard timeframes.