Job Description

Job Description To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.Connect with our customers by living up to our brand promise of how can we help you? at all timesConverse with our customers in a way they fully understand and provide helpful solutions and products based on their needsAlways conduct themselves in an ethical mannerAdhere to the TCF (Treating Customer fairly) principles in all that you doIdentify and sell/cross sell products aligned to customer needsMaximise channel optimisation opportunities identified aligned to customer needsEnsure activities support cost containment and reductionOptimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channelsAlways comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisionsFulfilling transactions above the benchmark set and providing an exceptional customer experienceDemonstrate behaviour in support of the organisational valuesTakes accountability for own performance, personal and career developmentImprove knowledge and competencies by completing training specific for role as per eCareersContribute to the overall effectiveness and success of the teamMaintain an ability to adapt to ever changing business and customer needs