Job Description
Full job descriptionAssistant Lodge Manager.Start up Development - New Lodge - North East of Mkuzi - Northern KZNThe property is looking for a dynamic Assistant Lodge Manager to manage the hospitality operations of a startup enterprise in a developing estate.Support to GMEnsuring standards are set and exceeded to ensure the guest experience is seamless and flawless from check-in to check out.Supervision of all reception duties and activities.Administration overview.Housekeeping overview.Staff Management of the front office and service staff.Excellent communication skills in english. Zulu would be very beneficial.Operational logistics, including transport coordination.Guest relations & Liaison.Ensure smooth check-in and check-out.Oversight of Housekeeping & FnBHost guests.Staff training implimentation and supervision.Revision, update and implementation of BOP’s and Code of Conduct.Staff disciplinary procedures.
Responsibilities + Skills
Personal Attributes : Guest experience focus, organised, strong leadership skills, solutions driven, admin orientated.FnB experience an added benefit if FOH. FOH experience if F&B.Good communication skills in english. Zulu a benefit.Must have a friendly open disposition and good interpersonal manner.
Education
National Certificate in Travel & Tourism Management (or studying towards this) or Relevant experience in this role or similar.Drivers license (should have or get PDP)
Experience
