Job Description
Full job descriptionJob PurposeManages and builds a high-performance call centre with a clear vision to provide world-class Inbound and Outbound CRM support to respective business areas including and not limited to internal and external stakeholders. Implement management controls to ensure that CLOs meet and sustain agreed customer service, productivity and other targets through daily monitoring, coaching & support. Very knowledgeable on all aspects of the products, processes and systems required to deliver outstanding customer service. Ensures that a customer focused, high performance/high commitment environment is maintained and further developed. Supporting the business as a whole with specific focus on the sales and distribution functions by improving customer service through analysing, evaluating, and optimising related processes.
Responsibilities + Skills
Education
Knowledge of BI PlatformsFamiliar with Social platforms & complaintshandlingKnowledge of Call Centre Management
Experience
5 years management experience in a CallCentre environmentWindows 7 proficient (Word, Excel, Powerpoint)Very good writing skills attention to detail