Job Description
Full job descriptionBlackBrick Hotels is seeking and experienced Central Reservations Agent.About BlackBrick HotelsBlackBrick Hotels is revolutionizing the hospitality industry with its sustainable aparthotels, offering a unique combination of modern urban living, technology-driven convenience, and eco-conscious practices. With locations across Africa and a growing presence internationally, BlackBrick delivers exceptional guest experiences through our innovative approach to urban accommodation.Position Overview:We are looking for a Central Reservations Agent to join our team. The successful candidate will handle bookings and inquiries for all BlackBrick properties, ensuring that guests receive outstanding service from the very first interaction. You will be the first point of contact for potential guests and play a vital role in maximizing occupancy while maintaining high standards of customer care.
Responsibilities + Skills
Proficiency in using hotel reservation software systems and Microsoft Office.Ability to multitask and handle high-pressure situations with ease.Sales skills with the ability to upsell and recommend additional services to guests.
Education
Matric (Grade 12) or equivalent qualification.Previous experience in a reservations role or customer service position within the hospitality industry is advantageous.Excellent communication and interpersonal skills, with a focus on customer service.
Experience
