Job Description
Execute activities for arbitration of cases by preparing required information, which includes controlled sharing of customer information between banks, engaging with various stakeholders to validate any transactions.Recording and/or monitoring of fraud cases in internal and external databases.Accurate processing of charge backs in line with applicable codes which comply with the appropriate payment system (e.g. Visa and MasterCard) rules.Actively participate in key internal forums and share information and insights with colleagues across the Bank.Timely, accurate checking and comprehensive compilation and supply of fraud related documentation in the required format to support efforts in addressing identified fraud events.
Responsibilities + Skills
Education
MatricRelevant NQF5Relevant 3-year qualification (Preferred)3 years' relevant experience
Experience
