Job Description

Full job descriptionA well-established estate is seeking an experienced Hospitality Manager to oversee all aspects of the Hospitality operations. The ideal candidate will have a passion for delivering exceptional guest experiences and a proven track record of leadership in the hospitality industry. The successful candidate will be required to deliver a world-class hospitality experience to guests while transferring the skills and knowledge to the team. The purpose of this position is to manage the guest experience throughout the Estate and exceed their expectations whilst driving sales and motivating teams.The successful candidate will be responsible for the following:overseeing the day-to-day operations of all hospitality departments;staff management;develop and implement strategies to enhance guest satisfaction and exceed service standards;recruit, train, and supervise hospitality staff to ensure consistent delivery of high-quality service;collaborate with other departments to coordinate seamless guest experiences;compile and monitor annual budget;oversee cost control measures to maximise profitability;stay updated on industry trends to drive innovation and continuous improvement;ad hoc administrative duties;Staff Management;Manage Hospitality budgets (Guest house, Tasting Rooms);Oversee estate events;Retail procurement – appoint relevant suppliers and selection of products;Liaising with media / VIP clients/guests;Customer service;Positively & actively promotes the company's services and products;Provide training for a high level of service in the Tasting Room;