Job Description

Full job descriptionDirect Reporting Line:Senior ICT SuppportVarsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited by the Council on Higher Education (CHE).The IIE's Varsity College, Cape Town Campus has a vacancy for an ICT Support.Duties and Responsibilities:Desktop SupportAnswers, evaluates and prioritises logged requests for assistance from users requiring assistance with catalogue of services requestsLogs and tracks calls using the incident and problem management database provided through the service deskHandles problem recognition (catalogue of services), isolation, resolution and follows on routine user incidents, and refers the undefined tasks (those not on the catalogue of services) to the campus Senior Support for resolution and further definition.