Job Description

Responsible for the timely and effective response to IT user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses for basic problem resolution for new and existing systems, and provides basic telephonic training on these systems when required. Escalates more complex problems but may manage the incident to completion. Identifies interim and long term solutions and provides regular updates to the Senior Problem Analyst. Participates in internal forums and work groups to contribute to the methodology and standards.What will make you successful in this role?Assist with reviewing and compiling service or work schedules.Liaising with business or vendors on onboarding and internal processes i.e. due diligence and providing agreement templates.Managing and completing the contract spreadsheet.Assisting with legal research.Follow up on vendors and business on IT contractual matters.Load agreements on QuicklySign for signatures.Managing and updating the end user license agreement’s spreadsheet.Managing updates and assisting business regarding risk waiver or acceptance requests.Liaising and scheduling bi-monthly meetings with the Risk team and documenting the updates.Manage Vendor B-BBEE certificates and upload.Manage and upload the team’s contracts on the teams folder or SharePoint.Handle agreement requests including but not limited to NDA requests from business or SASER.