Job Description

To provide administrative services to clients by attending to transactional, lending and investment needs to achieve Nedbanks' strategic focus to become a client-centric bank.Job ResponsibilitiesBuild relationships with clients to gain understanding of their needs by providing service in line with Nedbank standards.Collaborate with internal customers by building relationships to improve customer service delivery and productivity.Compile client informationby complying with standards; policies and procedures prior to submission to Operations for vetting.Monitor internal processesby reporting on the effectiveness thereof.Provide feedbackto internal stakeholders by meeting internal Service Level Agreements requirements.Utilize resources by adhering to Nedbank policies; procedures and standards.Manage risk by protecting client confidentiality through compliance with Protection of Personal Information Act.Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).Participate and support corporate social responsibility initiatives for the achievement of business strategy.Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools; policies and procedures to add value to Nedbank.Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools; policies and procedures.Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.Ensure that own contribution and participation contributes to the achievement of team goals.Create and manage own career through guidance and support of management; department and colleagues.Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.