Job Description
The IT Service Delivery Manager (IT SDM) works directly with the Teleperformance client base and owns the overall IT relationship between the client’s IT department and Teleperformance. In most cases these are Teleperformance’s largest and most complex clients. IT SDM is the main point of contact and advocate for the client and their IT initiatives inside Teleperformance.Our IT SDMs are established and practiced client management professionals who are tasked to exceed customer expectations through increased communication, process and technology improvement, delivery of customised solutions, environment analysis, and solving complex problems. The IT SDM works directly with the IT Infrastructure teams and IT Executive Management to gain sponsorship for their initiatives, elimination of red tape, and exceeding client goals.
Responsibilities + Skills
Must be able to work Monday through Friday primarily between the hours of 9:00am to 5:00pm (GMT)Must be flexible to accommodate after-hour projects and on-call work when needed
Education
Bachelors degree or equivalent experience3-5 years of project management experienceDemonstrated technical problem solving proficiencyExcellent customer service and communication skills, both verbal and written
Experience
