Job Description
Full job descriptionCAREER OPPORTUNITYSantam Claims has a position available for a Claims Service Consultant: Desktop within Tailored Claims Solutions AON Personal Line Claims Team, based in , Upper Lake Lane, Constantia Kloof, Roodepoort.JOB DESCRIPTIONThe Claims Service Consultant: Desktop Assessment is responsible for co-ordinating and overseeing, managing, negotiating, and settling of the non-motor claims from start to end.Receive claim and facilitate resolution – Claims Service Consultant/Desktop assessor is responsible for the full quantum and merit process.Receive claim after registration and make sure all details are captured.Contact insured and obtain any outstanding informationCheck claims history on policy to confirm previous similar losses.Assess claims by reviewing digital images or document received and process claims to relevant pipeline.Responsible for proactive identification of fraudulent cases and recovery potential.Investigate the merit of the claim against the information received.Appoint specialist i.e. Incident Manager / Service provider / Santam contractorNegotiate and authorize settlement of claims.Interact with the Police, Weather Bureau etc. to validate merits.Quantify the loss - determine basic, limited item identification (value and proof of ownership).
Responsibilities + Skills
Assertiveness skillsService DrivenAttention to detailGood communication (verbal & written)Ability to easily adapt to changes
Education
Grade 12/ MatricAn insurance qualification is recommended3 years experience in short term claims environment with focus in commercial and personal lines
Experience
