Job Description

To provide an industry leading, simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company and client directive. To actively promote the brand by providing quality Customer Care at every instance, resolving customer queries whilst also promoting services in turn stimulating revenue for the business and driving brand NPS. To handle and resolve day to day customer requests received via different channels of communication and as per client guidelines.Role and Responsibilities· A key role within a small dedicated team responsible for business partner support· Taking ownership to deliver a first class customer experience via telephone and email in a fast paced environment· Build and grow relationships with our business partners· Enable sales growth through customer care