Job Description
DescriptionFull Management responsibility of a Front Office Operation of a large and very busy Resort property including :General Front Office administration, telephone, reservations, receptionManagement and administration of communications with online booking platforms as well as with Head Office DepartmentsDealing with guest queries, requests and complaints and management of guest relationsRevenue and Statistics control and managementHandling & recording of cash & other incomeManagement and administration of all front office staff including DriversProcurement & control of certain consumable & non consumable stocks and assets including the conducting of stock takesInteraction & liaison with all departments and areas including outsourced functionsPerform Duty Management functionsProvide assistance to the Resort Manager in any areas required and be able to provide Management backup for same
Responsibilities + Skills
Proven Front Office and Rooms Division experience and Skills and a history of experience in the Hospitality industryExcellent knowledge of all aspects of Hospitality Operations including Timeshare as well as Hotel / Resort operationsProven management skills including: Guest & Staff relations and administration
Education
Desire and ability to work in a fairly remote location with the ability to work normal hospitality hours including shifts, overtime, working weekends and public holidays
Experience
