Job Description
ENVIRONMENT:Our client is a renowned global IT managed service provider, specializing in catering to the needs of the financial services industry. Their primary focus is delivering top-notch IT solutions by leveraging cutting-edge public cloud technologies. They are looking for a Service Desk Manager who will play a crucial role within their team. Your responsibilities include overseeing the workflow, workload, and quality of their technical service team. Your ultimate objective is to deliver a customer service experience that surpasses expectations and earns us a 7-star rating.
Responsibilities + Skills
Customer focused, with an analytical approach with good questioning & listening skills.Excellent verbal and written communication skills suitable for an international audience.A confident team player with a positive can-do attitude.
Education
ITIL 4, ideally to Professional certification level.5+ years experience in a service desk or helpdesk management role, minimum 20 people team, preferably 247 service environment.
Experience
