Job Description
Responsibilities:Designing, planning, and delivering high quality technical professional services to customersAssisting clients with escalated technology and product queriesAccurate and timely processing of support cases using the Company's and/or partner support systemsAdhering to or exceeding SLAs for products and/or clients they supportActively maintaining and improving own technology and product expertiseProcess and resourcesActively maintaining and improving the Company's internal processes and resources
Responsibilities + Skills
Education
Applicable tertiary qualification in ITTechnical certifications for cloud technologies, AWS certified preferred
Experience
1-3 years of experience in a similar technical application support or technical consulting role1-3 years of experience implementing and supporting web and mobile applications
