Job Description
Our 5-star luxury game lodge in the Pilanesberg National Park is looking for a seasoned General Manager who can provide effective leadership to the team. We need someone who is energetic, proactive, with a well-developed concept of the importance of providing a world class guest experience.Summary Duties and ResponsibilitiesProvide strategic direction and leadership to the Heads of Departments in achieving departmental and company targets as well as seamless service in their departments.Achieving lodge revenue & profit targets, through efficient management of operations and control of expenditure.Implement systems and procedure that ensure consistent service delivery in respect of the day to day running of the Lodge.Proactively manage guest feedback and ensure that action points are in place with the Heads of Departments.Monitor Service delivery in all areas of the lodge and identifying performance gaps and ensuring that corrective points are in line.
Responsibilities + Skills
Finer attention to detail and maintaining a guest centric approach in everything.Highly presentable with excellent communication skills and balanced emotional intellect.
Education
The perfect candidate will have 3 to 5-years experience as General Manager in a 5-star luxury lodge environment of similar size and complexity.Exceptional knowledge when it comes to the Food and Beverage department (Essential).
Experience
