Job Description
Key Performance AreasTask/ResponsibilitiesGame DrivesGuiding guests on game drive in an open game drive vehicle.Hosting of guests between game drives.Time Management – being on time for daily duties.If any changes need to be made regarding game drives, the ranger must get permission from the head ranger and inform him/her of the exact changesAny duties/tasks done outside game drives; the head ranger needs to be advised hereof.Game Drive vehicles are not to be driven unnecessarily.Game Drive vehicles are not to be driven without permission from the head ranger.All game drive vehicle keys are to be returned to the head ranger, after game drive.Afternoon game drive commences, guests that are MIA are to be looked for.Morning game drives: guests MIA are to be left alone and at peace.Do not convoy – drive different routes.No off roading in the reserve to get better sightings of game.Game drive vehicle rules are to be always obeyed.Game drives are to be a memorable African experience for guests. Guests are to be educated on the importance of wildlife heritage and the protection thereof.
Responsibilities + Skills
Education
Answer guests questions as best as possible.Do not argue with guests.Guest happiness comes first.Guest safety comes first. Guests are not to be exposed to any situation that may place their lives in danger or make them feel uncomfortable.Always give feedback with regards to guests experience, to the Head Ranger or General ManagerPronouncing and using guests names when addressing the appropriate guest
Experience
Taking guests to viewing tower (change in location will be noted in advance)Talking about star constellationsTalking about Inverdoorn HistoryTaking with hot chocolate