Job Description

Full job descriptionAs the Resident Manager, you will be responsible for overseeing all aspects of the operations with a hands-on approach and ensuring the highest standards of quality and service are maintained. You will lead a dedicated team and work closely with various departments to drive revenue, manage expenses, and enhance guest satisfaction. Your exceptional leadership skills, business acumen, and customer-focused approach will be crucial in achieving our goals and maintaining its reputation as a premier destination. - Provide strategic direction and vision for the Lodge, aligning it with company objectives. - Oversee daily operations, including front office, housekeeping, food and beverage, safari, retail, spa, reserve and maintenance. - Develop and implement effective strategies to optimize revenue generation, occupancy rates, and overall profitability. - Foster a positive work environment and lead a diverse team, providing guidance, coaching, and performance feedback. - Ensure compliance with company policies, industry regulations, and health and safety standards. - Build and maintain strong relationships with guests, suppliers, and business partners to enhance the Lodge's reputation and drive customer loyalty. - Monitor guest feedback and take proactive measures to address any issues, ensuring a seamless and delightful experience for all guests. - Analyse financial reports, control costs, and prepare budgets to achieve financial targets.